Toshiba Mobile Care have come through with the delivery of the laptop within 24 hours as promised. I got a report explaining what had been repaired. According to the report the following was repaired:
- Replaced CPU Fan
- Cleaned Dust from CPU Heatsink (why not just replace the fan and heatsink most desktops and laptops have them standard as one part)
- Updated BIOS
- Battery being replaced and is on backorder.
I have been running it all day next to me at work and currently its cpu temperature is at 38% and the fan is running at 81%… All it is doing is running Media Player and sitting there… I guess it is no wonder why the Toshiba A500 Overheated. I will be putting the Antec Notebook Cooler 200 on the laptop when it gets home so it will be interesting to see the CPU temperature after a while of it running.
Just got word from Toshiba that they have received the replacement parts for the laptop. When asking them what the parts were that were replaced they said “A fan and a battery.” As I am a person who is inquisitive by nature I asked “What fan was getting replaced.” The reply I got was “It does not say what fan but there was a faulty one which has been replaced along with the battery. The laptop will be sent out this afternoon and you should receive it tomorrow.”
My initial response is “Great.” Service was a little slow from the get go but it looks like just over 1 week later I have got my laptop coming back in what is apparently a “Working” state. I will however have to wait a further week for a replacement battery to be sent out as the courier used by Toshiba does not transport batteries as a part of their company policy.
In conclusion it looks like this whole Toshiba A500 overheating issue was relating to a fan (not surprising) but there is no way of telling if long term damage has been done to any other components in the machine. I guess it will be a waiting game on that one.
Was the wait worth it? Probably was from a basic cost standpoint but for the amount of down time suffered without the laptop I would say probably not as the fan is most likely to be worth a whole 10 or 20 bucks.
